Frequently Asked Questions
Everything you need to know about shopping for your furry friends.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for pet products?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that for hygiene reasons, used beds and open bags of treats cannot be returned.
Do you offer international shipping?
Currently, CosyPetSupply ships to the United States and Canada. We are working on expanding our delivery zones to more countries in the near future.
How can I ensure I am picking the right size for my pet?
Every wearable item and bed includes a detailed size chart in the product description. We recommend measuring your pet's length and girth to ensure the perfect fit before ordering.
Are your treats and toys safe and non-toxic?
Absolutely. We prioritize your pet's safety by sourcing products from reputable manufacturers that use high-quality, non-toxic materials and meet strict safety standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.